FAQs

Massage can have profound effects on chronic pain, mental exhaustion, and one's general well-being. I’m glad you are choosing to care for yourself and add massage therapy to your life. 

I hope these frequently asked questions address any confusion or concerns you might have, and if you have any additional questions please reach out to me at relax@kneaditlakenorman.com 

As a Licensed Massage Therapist I follow a Code of Ethics. All information you provide, both written and verbally, will remain completely confidential as allowed by the law. I will treat you fairly and ethically and will establish an atmosphere of trust and decency during each session. I ask the same in return from you. 

As a client, if you feel you are subject to inappropriate behavior, or something that makes you uncomfortable in any way, please speak up and communicate this to your therapist. Clients reserve the right to end a session at any time. 

• How do I schedule an appointment? 

• What time should I arrive for my massage? 

• What is the cancellation/rescheduling/late arrival/no show policy? 

• What if I wake up sick the day of my appointment? 

• Will we have time to discuss my issues and goals before we start? 

• What should I bring or wear for my massage? 

• What is draping? 

• Will massage hurt? 

• What should I do after my massage? 

• What forms of payment do you accept? 

• Do you accept tips? 

• Should I tip? 

First time clients are encouraged to schedule over the phone so I can answer any question you have, decide together the length of session that is appropriate, and find an appointment time that works best. 

Returning clients, please schedule through Clinicsense. 

Every client will receive an email confirmation with the address and directions, and an additional email to fill out the online confidential HIPAA compliant health intake form. We have hard copies in the office for those unable to access the preferred online version. 

If less than 24 hours notice is given, you will be charged the full amount of your scheduled service and no future appointments will be scheduled until this balance is paid in full. Exceptions can be made for inclement weather, contagious illnesses, and emergencies. 

All appointments end as scheduled. In the event of a late arrival, your hands on time will be reduced. If a client is more than 10 minutes late I reserve the right to refuse service and enforce the less than 24 hour cancellation policy. 

If you are paying with a gift certificate or package voucher and fail to give 24 hour notice, it will be considered void/used. 

Under certain medical conditions, massage/bodywork may not be advised, for example: when a fever is present, infection, skin rashes, other illnesses, or recent surgery. If a massage could be potentially harmful to a client’s condition, I reserve the right to decline to perform the massage. 

If you are a returning client there will still be a pre-session consultation with every visit. These will be a shorter, but important, check in to listen to your needs for the day and proceed accordingly. 

Draping is required during the entire massage. 

It will be recommended to wear minimal (underwear only) or no clothing as skin-to-skin contact increases the benefits of the session. 

In cases where a client prefers to wear an article of clothing, the technique is adjusted to continue to massage over the clothes to address the muscle group effectively whenever possible and appropriate. 

Hydration is recommended for good general health. Caffeine and alcohol consumption are not recommended before or after getting massage services.